How long will it take to get my order?

Most orders are received within two weeks of ordering. This only applies to USA delivery addresses. See our shipping page for details.

How do you handle customs?

We are not responsible for any taxes, customs duties and fees levied by the destination once the items have shipped.

By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Please note: Orders are placed in US dollars only at this time. To find out what fees may apply, please contact your customs office.

How do you handle returns/exchanges?

Please see our Returns/Exchange page for details.

How quickly do you respond to emails?

Our elves always try to answer your email as soon as possible. They usually reply within 24-48 hours.

What payment options can I choose on check out?

Our customers can use most major credit cards including Mastercard, Visa, Discover, American Express, Stripe (credit card), PayPal and Google Pay at check out. If you do not own a credit card, you can simply register for a free PayPal account and either transfer money to your PayPal account or connect your own bank account to PayPal.

I've ordered, but I never received my package.

Oh no! Please contact us if you have any issues with your order. Use the form on our Contact Us page here or email us info@mychristmasrocks.com.

Why doesn't my discount code work?

Please check your discount code is spelled correctly. And make sure it hasn't expired. If you think your discount code is entered correctly and it simply doesn't work, please send us a message using the form on our our Contact Us page.

How do I care for my apparel?

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners.

Tumble dry low, or hang-dry for longest life.

Cool iron inside-out if necessary.

Do not iron decoration.Do not dry clean.